Refund & Returns Policy
We want you to be happy with your Calculated Creative Shop purchase. If something isn’t right, please email standout@calculatedcreative.net so we can review your request.
Requesting a Return or Refund
All return and refund requests must be submitted by email within 30 days of delivery for physical products or purchase for digital products. Include your order number, a description of the issue, and clear photographs showing the error, damage, or incorrect item. Screenshots are accepted for digital products.
Physical Products
Most physical products qualify for a refund if they arrive damaged, defective, incorrect, or do not match your order, provided photographic evidence is submitted and the issue is verified.
We do not accept returns or issue refunds for a change of mind, customer ordering errors, or damage caused after delivery. Personalized details produced exactly as submitted by the customer are not considered an error on our part.
Please do not return an item without approval. If a return is required, we will provide instructions and cover return shipping for verified damaged, defective, or incorrect items. Keep the item and its packaging until your request is resolved.
Digital Products
Because of their digital nature, digital products cannot be returned or refunded unless the item contains a verified spelling error. Please provide a clear photograph or screenshot showing the error.
Spelling errors in text supplied or approved by the customer do not qualify for a refund. Change of mind, accidental purchases, and failure to review the product description are not grounds for a digital-product refund.
Refund Processing
We will notify you by email when your request is approved or denied. Approved refunds will be issued to the original payment method within 10 business days of approval or receipt of a required return. Your payment provider may require additional processing time. For verified damaged, defective, or incorrect physical items, the refund will include any original standard shipping charges attributable to the affected item.
Shop Products Only
This policy applies only to products purchased through the Calculated Creative Shop. It does not apply to services, including web design, graphic design, logo design, branding, marketing, or other creative services. Service cancellations and refunds are governed by the applicable service agreement or project contract.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.